Refund policy

Validity period

Returns and exchanges are accepted within 30 days of receiving the products.

Return and exchange conditions

Returns and exchanges are possible in the following situations:

  • Product has cosmetic defects.
  • Product exhibiting quality problems.
  • Product exhibiting unusual odors, significant color differences, or other anomalies.
  • Product does not match the order.
  • Returns without specific reasons are accepted, provided the deadline and the product condition are respected.

Return process

  • Contact us by email or phone to request a return, providing the order number, proof of payment, reason for return and, if possible, photos or videos.
  • Our team will process your request quickly and, if it is accepted, will provide you with the return address.
  • Return the product to the address provided and wait for us to receive it.
  • Upon receipt, we will verify that the product matches the reported situation. If the verification is successful, we will immediately arrange the refund.

Exchange process

  • Contact us by email or phone to request an exchange, providing the order number, proof of payment, reason for the exchange and photos or videos if necessary.
  • Our team will process your request quickly and, if it is accepted, will provide you with the return address.
  • Return the product to the address provided and await our receipt.
  • After inspection, if the product meets your requirements, we will ship the new item to your address within 1 to 3 business days.

Refund process

Once the return is confirmed, the refund will be processed within 1 to 3 business days. The amount will be credited to your original payment method (Visa, MasterCard).

Fee rules

  • If the return is due to an aesthetic defect, a quality problem, an odor or a difference in color, or a product error, the shipping costs are our responsibility.
  • Returns without a specific reason will incur shipping costs to be borne by the customer.

Disclaimer

We do everything we can to guarantee product quality and prompt processing of returns and exchanges. We are not responsible for shipping delays or damage that occurs after the product has been shipped.

Contact

For any return or exchange request, please contact us:

Tel: +1 661-435-8497

E-mail: info@simplef.shop

Address: 1330 MAC ARTHUR DR 1501, CARROLLTON, TX 75007, United States

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)